To be able to send a payment request to a customer, including a payment link, in our company's own branding. In 2014, that was the reason for Nationale-Nederlanden to work with Mail to Pay. In the meantime, the service package that Nationale-Nederlanden receives from Mail to Pay has been considerably expanded; from a payment reminder process based on machine learning to Robocalls and data enrichment actions. And the results? "They exceeded our expectations", according to credit manager Cor Möller. "Mail to Pay's collection process performs much better than our own process."
“Mail to Pay's collection process performs much better than our own.”
“Despite the fact that Mail to Pay is growing so fast, they know how to stick to the core of their services and always keep looking at the customer needs. I think that is important as a customer.”
Team Leader Student Debtors
The bank account of a student is something that would rarely be described as ‘flourishing’. This is known all too well in the Student Accounts Department at the University of Amsterdam (UvA) and the Hogeschool of Amsterdam (HvA). In the monthly collection of tuition fees, there are always a number of payments which bounce or are simply not paid, and need active follow up.
As CTO of Mijndomein, Erich Radstake is dedicated to optimising the IT and operations of the organisation. (Dutch case study)
“Less payment arrears, higher customer retention and better payment behavior!”
“Cost-efficient, clear communication and improved payment behavior.”
Head of Accounting NLE
Mail to Pay takes care of the whole so-called dunning process for NLE; the process of reminders, final notices and other collection activities for customers with payment arrears. (Dutch case study)
Quintes Holding is a company with big ambitions. One of them: becoming a data-driven, digital customer company. For the digital collection process, their insurance intermediary chose the Mail to Pay system. (Dutch case study)
“In the pilot we immediately saw that the payments were received much faster.”
Manager Marketing at Quintes Holding