To be able to send a payment request to a customer, including a payment link, in our company's own branding. In 2014, that was the reason for Nationale-Nederlanden to work with Mail to Pay. In the meantime, the service package that Nationale-Nederlanden receives from Mail to Pay has been considerably expanded; from a payment reminder process based on machine learning to Robocalls and data enrichment actions. And the results? "They exceeded our expectations", according to credit manager Cor Möller. "Mail to Pay's collection process performs much better than our own process."
“Mail to Pay's collection process performs much better than our own.”
“We are extremely happy with Mail to Pay.”
Senior Client Advisor: Rent Collection
At the West Brabant housing corporation; Woonkwartier, service provision to customers is central. Where possible, processes are digitalised. The Rent Collection department is now also going digital in any ways possible. To achieve this, Woonkwartier makes extensive use of the Mail to Pay tools. "We are extremely happy with Mail to Pay."
Mail to Pay is the perfect solution to easily accomplish their work, according to the the collections department at tax corporation Belastingsamenwerking West-Brabant. We can easily send payment requests by text message or e-mail with Mail to Pay to anyone with outstanding tax payments. Martijn Goedhart, manager of the department: "It's easy to use, works quickly and you can follow the entire payment process closely. In this way, tax payers can prevent seizures by a bailiff, even at the last minute."
“It's easy to use, works quickly and you can follow the entire payment process closely.”
“A major advantage of sending the payment requests through Mail to Pay is that there is nothing to indicate that Mail to Pay are involved in the process - they are completely invisible. Our company name and contact details appear in all messages. That inspires confidence with the tenant.”
Rent Collection Project Assistant
Ymere, one of the largest housing corporations in the Netherlands, has been a customer of Mail to Pay since day one. Rent Collector Edmond Smies remembers well how special it was when Ymere sent the first e-mails and text messages with payment links to tenants with outstanding payment. Since then, the collaboration has continued much further. Among other things, Mail to Pay helps Ymere with setting up and optimising collection process, creating detailed flows, data enrichment actions and sending and processing water usage notifications.
The bank account of a student is something that would rarely be described as ‘flourishing’. This is known all too well in the Student Accounts Department at the University of Amsterdam (UvA) and the Hogeschool of Amsterdam (HvA). In the monthly collection of tuition fees, there are always a number of payments which bounce or are simply not paid, and need active follow up.
“Despite the fact that Mail to Pay is growing so fast, they know how to stick to the core of their services and always keep looking at the customer needs. I think that is important as a customer.”
Team Leader Student Debtors
“Less payment arrears, higher customer retention and better payment behavior!”
As CTO of Mijndomein, Erich Radstake is dedicated to optimising the IT and operations of the organisation. (Dutch case study)
Mail to Pay takes care of the whole so-called dunning process for NLE; the process of reminders, final notices and other collection activities for customers with payment arrears. (Dutch case study)
“Cost-efficient, clear communication and improved payment behavior.”
Head of Accounting NLE
“In the pilot we immediately saw that the payments were received much faster.”
Manager Marketing at Quintes Holding
Quintes Holding is a company with big ambitions. One of them: becoming a data-driven, digital customer company. For the digital collection process, their insurance intermediary chose the Mail to Pay system. (Dutch case study)